Strategic Program Execution
Orchestrating complex initiatives from conception to delivery, ensuring alignment with strategic goals and maximizing ROI.
01
Program Management & AI Governance Leader
From Manual Governance to AI-Enabled Program Leadership
A results-driven Program & Operations Manager with over 12 years turning strategy into operational reality. My foundation was built in hands-on, manual governance - long before AI. Since 2024 I've worked AI in as a copilot, not an autopilot: applying it to risk forecasting, MIS reporting, and process optimization while keeping human judgment on the critical path.
My Professional Journey
A Decade of Governance - Now Powered by AI
With over a decade in program and portfolio management, I've bridged visionary strategy and operational execution across the healthcare, e-commerce, and finance sectors. My foundation was built in hands-on, manual governance; today I extend that same rigor with AI - applying it to Agile/SCRUM delivery, executive reporting, and stakeholder engagement to move faster without losing control.
2025
Deepened into AI-driven program governance - operating at an intermediate level across predictive risk analytics, automated MIS reporting, and responsible-AI oversight.
2024
Elevated to Program Manager & Digital Operations at HCL Healthcare, steering GTM strategies and PMO practices - and began integrating AI as a copilot into governance and reporting workflows.
2021
Joined Practo as a Business Strategist, leading high-profile corporate health programs and digital product launches, with formal ownership of Program & Project Governance.
2020
Advanced to a senior role at Accenture, focusing on business program support, risk mitigation, and data-driven reporting.
2014
Began professional journey in business program delivery and analysis, building foundational skills in e-commerce and process improvement.
My Mission
To fuse disciplined program governance with responsible AI - improving the scale, scope, and learning of the operations I run, while keeping human judgment at the core of every decision.
My Vision
To be a transformative leader who delivers scalable, AI-enabled solutions while keeping governance, accountability, and human judgment at the heart of every program.
Core Competencies
Team Leadership
Leading and mentoring cross-functional teams to enhance performance and achieve organizational outcomes.
Stakeholder Management
Acting as a key liaison between business stakeholders, executives, and technical teams to ensure smooth execution.
Risk Management
Developing and implementing mitigation strategies that reduce program risks and ensure smooth project delivery.
Agile Methodology
Applying SCRUM practices to streamline project management and enhance team productivity across departments.
AI Risk & Model Governance
Governing AI responsibly - bias checks, model oversight, and accountable, auditable decisions that keep automation human-led.
AI-Driven Optimization
Using AI to streamline reporting and workflows while ensuring regulatory readiness - turning efficiency gains into audit-ready processes.
Professional Experience
A timeline of my professional journey, highlighting key roles and accomplishments at leading organizations.
Leading GTM strategy, process optimization, and AI program management for NCC's
government systems-integrator vertical - driving market expansion and AI-powered
decision intelligence across 40+ concurrent bids and 15+ active projects, with a
new AI program management practice embedding AI across bid intelligence,
compliance automation, and governance reporting.
- GTM scale-up across 12+ ministries; pipeline doubled to ₹160 Cr.
- Streamlined bid management, cutting turnaround by 30%.
- Built an AI program management practice, +25% productivity.
Orchestrating GTM strategies for digital healthcare solutions, spearheading the
launch of innovative health apps, and leading nationwide health initiatives.
- Led development and expansion of PAN India.
- Initiated and executed a Mental Wellness Program.
- Steered network operations for scalability and efficiency.
Led cross-functional programs, managed high-profile corporate wellness
initiatives with 99.9% uptime, and mentored a team of 10-12 assistant managers
to drive performance.
- Reported directly to the President of the company.
- Achieved 99.9% uptime for high-profile health programs.
- Launched the "Annual Health Checkup Program" during the pandemic.
Led the setup and streamlining of call center workflows, developed risk
mitigation strategies, and delivered data-driven program reports and MIS to
stakeholders.
- Implemented a robust risk mitigation strategy.
- Developed detailed MIS reports for transparency.
- Ensured resource optimization and quality monitoring.
Managed the full lifecycle of an in-house e-commerce platform, from creating
strategic roadmaps to driving process improvement and coordinating with
international teams.
- Managed full e-commerce platform lifecycle.
- Optimized program performance using data analytics.
- Facilitated cross-departmental Salesforce CRM adoption.
Technical Skills & Tooling
A decade-deep program-management foundation, now scaling stage by stage with AI - from copilots and prompt engineering to predictive analytics and responsible-AI governance.
Initiate & Plan
Strategic Program Governance
Agile / SCRUM & Hybrid Delivery
95%
Risk Management & Mitigation
90%
Stakeholder Engagement & Governance
92%
Execute
AI-Augmented Execution
AI Copilots & Virtual Assistants
70%
Prompt Engineering for PM Workflows
68%
Workflow & Process Automation
65%
Monitor & Control
Data, Analytics & Predictive Insight
MIS & Executive Reporting
90%
Power BI / Dashboards
85%
AI-Driven Predictive Risk Analytics
68%
Govern & Close
Responsible AI & Continuous Improvement
AI Governance & Oversight
65%
Lean Six Sigma & Process Optimization
85%
Change Management
88%
Toolkit Jira · Confluence · Asana · Salesforce CRM · Power BI · Generative AI Tools
Professional Expertise & Impact
My career bridges a decade of disciplined program governance with the responsible adoption of AI. I turn complex operational challenges into streamlined, data-driven outcomes - augmenting proven rigor with AI copilots, predictive analytics, and responsible-AI oversight, while keeping human judgment on the critical path.
12+
Years Experience
3+
Awards & Recognizations
AI-Augmented
Governance Practice
Education & Certifications
A commitment to continuous learning and professional development to stay at the forefront of the industry.
Academic Foundation
Building a strong foundation through advanced degrees in Information Technology and IT Service Management.
PGDBM in ITSM from NMIMS, Mumbai (2021)
M.Tech. (IT) from PTU, Jalandhar (2014)
B.Tech. (IT) from LPU, Phagwara (2011)
Projects Highlights
A selection of key projects and initiatives that demonstrate a track record of delivering impactful results.
GTM Scale-Up for Government SI Vertical
Led the GTM transformation for NCC's government systems-integrator vertical - expanding market reach across 12+ ministries and 8 states through AI-powered opportunity mapping and strategic stakeholder engagement.
NCC Limited
Role: Senior Program Manager
Explore Project
Pre-Sales & Bid Management Optimization
Transformed pre-sales and bid management for NCC's SI practice - handling 40+ active bids and a centralized repository of BOQs and technical responses. Cut proposal turnaround by 35% and lifted technical score averages by 12%.
NCC Limited
Role: Senior Program Manager
Explore Project
Health App Launch & GTM Strategy
Spearheaded the successful launch and adoption of HCL Healthcare's flagship digital health application, enhancing user wellness engagement.
HCL Healthcare Pvt Ltd
Role: Program Manager
Explore Project
Scale & Elevate Telemedicine Platform
Enhanced operational efficiency, improved service delivery, and increased user satisfaction on the Telemedicine platform.
Practo Technologies
Role: Program Manager
Explore Project
Annual Health Checkup Program
Led the development and implementation of an annual health checkup program aimed at enhancing employee health engagement and satisfaction.
Practo Technologies
Role: Business Strategist
Explore Project
Knowledge Base Automation
Improved customer service efficiency through knowledge base automation by leading the initiative and collaborating with engineers.
Accenture India
Role: Senior Associate
Explore Project
International Product Launch
Managed an international launch, overseeing marketing, operations & resource allocation to achieve 30% customer acquisition.
Program Management
Role: Program Manager
Explore Project
Cloud Computing in Healthcare Study
An academic project to identify challenges & best practices for integrating cloud computing into healthcare research projects.
NMIMS
Academic Project
Explore Project
Awards & Recognitions
Recognized for exceptional leadership, impactful results, and a relentless commitment to excellence.
Honored for surpassing program delivery goals by 15% through exceptional project management and continuous process improvement & Feedback loops
Recognized for consistently delivering outstanding program outcomes by driving strong planning, flawless execution, and effective stakeholder management.
Acknowledged for excellence, showcasing superior leadership and impactful results across all areas of business program delivery and analysis.
Smritika is the go-to person for any task. She is a one-woman army who drives every launch within the said timeline. Extremely self-driven and process-oriented.
An exceptional professional with an in-depth understanding of product and processes. Her meticulous attention to detail, proactive approach, and strategic mindset make her an asset to any team.