Work Experience

Career Timeline

A decade of program management and operations leadership — from e-commerce delivery to nationwide digital-health initiatives. Tap any role to expand its details.

Program Manager & Network Operations

HCL Healthcare

  • June 2024 – Present
  • Noida

Orchestrating go-to-market strategies for digital healthcare solutions, spearheading the launch of innovative health apps, and leading nationwide health initiatives.

Key Responsibilities

  • Led the development and PAN-India expansion of digital health programs.
  • Initiated and executed a company-wide Mental Wellness Program.
  • Steered network operations for scalability and efficiency.

Focus Areas

  • GTM Strategy
  • Digital Health
  • Network Operations
  • Program Launch

Business Strategist (Program Management & Launch Operations)

Practo Technologies

  • Jul 2021 – Jun 2024
  • Bangalore / Remote

Led multiple cross-functional programs across sales, operations, and network management while reporting directly to the President, managing high-profile corporate wellness initiatives with 99.9% uptime.

Key Responsibilities

  • Reported directly to the President of the company.
  • Achieved 99.9% uptime for high-profile health programs.
  • Launched the “Annual Health Checkup Program” during the pandemic.
  • Mentored a team of 10–12 assistant managers to drive performance.

Focus Areas

  • Cross-functional Programs
  • Corporate Wellness
  • Team Leadership
  • 99.9% Uptime

Senior Associate (Business Program Support)

Accenture India

  • Jan 2020 – Oct 2020
  • India

Led the setup and streamlining of call-center workflows, developed risk-mitigation strategies, and delivered data-driven program reports and MIS to stakeholders.

Key Responsibilities

  • Implemented a robust risk-mitigation strategy.
  • Developed detailed MIS reports for stakeholder transparency.
  • Ensured resource optimization and quality monitoring.

Focus Areas

  • Call-Center Setup
  • Risk Mitigation
  • MIS Reporting
  • Resource Optimization

Business Program Delivery & Analysis

JP Aggarwal & Co.

  • Jan 2014 – Oct 2019
  • Delhi

Managed the full lifecycle of an in-house e-commerce platform — from strategic roadmaps to process improvement — and facilitated cross-departmental collaboration using Salesforce CRM.

Key Responsibilities

  • Managed the full e-commerce platform lifecycle, end to end.
  • Prepared program evaluation reports and analyzed customer feedback.
  • Coordinated schedules across national and international teams.
  • Facilitated cross-departmental Salesforce CRM adoption.
  • Optimized program performance using data analytics.

Focus Areas

  • Strategic Roadmaps
  • Process Improvement
  • Data Analytics
  • Salesforce CRM

Certifications

Credentials underpinning a structured, data-driven approach to program delivery.

Program Management Professional

Certified Professional

Generative AI for Project Management

Certified Professional

Six Sigma Green Belt

Certified Professional

Google Project Management

Certified Professional