Work Experience

Career Timeline

A decade of program management and operations leadership - from e-commerce delivery to nationwide digital-health initiatives. Tap any role to expand its details.

Senior Program Manager & AI Integration Lead

NCC Technology Services

  • Nov 2025 – Present
  • Gurgaon

Leading go-to-market strategy and AI-enabled program delivery for NCC's government IT business – embedding responsible Generative AI across the program lifecycle while steering bidding, stakeholder alignment, and OEM handover.

Key Responsibilities

  • Architecting GTM and pipeline strategies to position NCC in the government IT solutions landscape.
  • Integrating Generative AI across the project lifecycle (RFP analysis, risk assessment, documentation), targeting ~20% program-efficiency gains.
  • Orchestrating the full program lifecycle from bidding and partner selection to OEM handover, within quality, budget, and timeline goals.
  • Directing stakeholder alignment as liaison between executive leadership, government clients, and OEM partners.

Focus Areas

  • Government IT GTM
  • Responsible AI
  • Program Governance
  • Stakeholder Management
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Program Manager & Network Operations

HCL Healthcare Pvt Ltd

  • June 2024 – Oct 2025
  • Noida

Orchestrating go-to-market strategies for digital healthcare solutions, spearheading the launch of innovative health apps, and leading nationwide health initiatives.

Key Responsibilities

  • Led the development and PAN-India expansion of digital health programs.
  • Initiated and executed a company-wide Mental Wellness Program.
  • Steered network operations for scalability and efficiency.

Focus Areas

  • GTM Strategy
  • Digital Health
  • Network Operations
  • Program Launch
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Business Strategist (Program Management & Launch Operations)

Practo Technologies

  • Jul 2021 – Jun 2024
  • Bangalore / Remote

Led multiple cross-functional programs across sales, operations, and network management while reporting directly to the President, managing high-profile corporate wellness initiatives with 99.9% uptime.

Key Responsibilities

  • Reported directly to the President of the company.
  • Achieved 99.9% uptime for high-profile health programs.
  • Launched the “Annual Health Checkup Program” during the pandemic.
  • Mentored a team of 10–12 assistant managers to drive performance.

Focus Areas

  • Cross-functional Programs
  • Corporate Wellness
  • Team Leadership
  • 99.9% Uptime
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Senior Associate (Business Program Support)

Accenture India

  • Jan 2019 – Oct 2020
  • India

Led the setup and streamlining of call-center workflows, developed risk-mitigation strategies, and delivered data-driven program reports and MIS to stakeholders.

Key Responsibilities

  • Implemented a robust risk-mitigation strategy.
  • Developed detailed MIS reports for stakeholder transparency.
  • Ensured resource optimization and quality monitoring.

Focus Areas

  • Call-Center Setup
  • Risk Mitigation
  • MIS Reporting
  • Resource Optimization
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Business Program Delivery & Analysis

JP Aggarwal & Co.

  • Jan 2014 – Nov 2018
  • Delhi

Managed the full lifecycle of an in-house e-commerce platform - from strategic roadmaps to process improvement - and facilitated cross-departmental collaboration using Salesforce CRM.

Key Responsibilities

  • Managed the full e-commerce platform lifecycle, end to end.
  • Prepared program evaluation reports and analyzed customer feedback.
  • Coordinated schedules across national and international teams.
  • Facilitated cross-departmental Salesforce CRM adoption.
  • Optimized program performance using data analytics.

Focus Areas

  • Strategic Roadmaps
  • Process Improvement
  • Data Analytics
  • Salesforce CRM
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Certifications

Credentials underpinning a structured, data-driven approach to program delivery.

Program Management Professional

Certified Professional

Generative AI for Project Management

Certified Professional

Six Sigma Green Belt

Certified Professional

Google Project Management

Certified Professional