Accenture India
Advanced to a senior role focused on business program support, risk mitigation, and data-driven reporting.
About Me
Professional Profile
Hi, I'm Smritika - a PMP-certified Program Manager bringing governance rigor to AI-enabled program leadership
With 12+ years of experience, I specialize in program governance, digital transformation, and process optimization - pairing disciplined delivery with AI as a copilot, not an autopilot.
By combining Agile methodologies, Six Sigma principles, and responsible AI-driven strategies, I have consistently optimized workflows to deliver high-impact, accountable results. My expertise spans Healthcare IT, E-commerce, and Financial Services, where I've led complex programs from conception to completion.
Strengths That Turn Strategy Into Delivery
Program Management
Leading complex programs to successful completion using PMP methodologies.
Digital Transformation
Driving innovation and process change across organizations.
Data Analytics
Turning valuable insights into actionable, data-led decisions.
Responsible AI & Optimization
Applying AI with governance and Lean Six Sigma for accountable efficiency.
A Career of Compounding Impact
Practo Technologies
Joined as a Business Strategist, leading high-profile corporate health programs and digital product launches.
HCL Healthcare Pvt Ltd
Program Manager & Network Operations, steering GTM strategy and AI-enabled PMO practices.
NCC Limited
Senior Program Manager & AI Integration Lead, embedding responsible AI across program governance.
"Transforming business strategy into operational success through meticulous planning, cross-functional collaboration, and data-driven decision making."
Core Competencies
Team Leadership
Leading and mentoring cross-functional teams to enhance performance and achieve organizational outcomes.
Stakeholder Management
Acting as a key liaison between business stakeholders, executives, and technical teams to ensure smooth execution.
Risk Management
Developing and implementing mitigation strategies that reduce program risks and ensure smooth project delivery.
Agile Methodology
Applying SCRUM practices to streamline project management and enhance team productivity across departments.
AI Risk & Model Governance
Governing AI responsibly - bias checks, model oversight, and accountable, auditable decisions that keep automation human-led.
AI-Driven Optimization
Using AI to streamline reporting and workflows while ensuring regulatory readiness - turning efficiency gains into audit-ready processes.
Projects Highlights
A selection of key projects and initiatives that demonstrate a track record of delivering impactful results.
GTM Scale-Up for Government SI Vertical
Led the GTM transformation for NCC's government systems-integrator vertical - expanding market reach across 12+ ministries and 8 states through AI-powered opportunity mapping and strategic stakeholder engagement.
NCC Limited
Role: Senior Program Manager
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Pre-Sales & Bid Management Optimization
Transformed pre-sales and bid management for NCC's SI practice - handling 40+ active bids and a centralized repository of BOQs and technical responses. Cut proposal turnaround by 35% and lifted technical score averages by 12%.
NCC Limited
Role: Senior Program Manager
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GTM Strategy for Digital Healthcare Solutions
Orchestrated the development and deployment of Go-To-Market strategies for cutting-edge digital healthcare solutions, aiding strategic decisions.
HCL Healthcare
Role: Program Manager
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Habit Health Consumer App
Led strategic planning and cross-functional execution for HCL's consumer health app - bridging business requirements with IT, marketing, and design teams to deliver a market-ready product that grew HCL's digital health footprint.
HCL Healthcare
Role: Program Manager
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Healthcare Data Migration to In-House Platform
Managed the secure migration of patient PII, medical records, and clinical data to HCL's in-house platform - defining migration protocols, compliance frameworks, and validation checkpoints for zero data loss and full regulatory adherence.
HCL Healthcare
Role: Program Manager
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Nationwide Annual Health Checkup Program
Spearheaded the launch of the "Annual Health Checkup Program" during the COVID-19 pandemic, driving employee participation and satisfaction.
Practo Technologies
Role: Business Strategist
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Call Center Workflow Streamlining
Led the setup and streamlined workflow for call center operations, ensuring resource optimization and consistent quality monitoring to meet targets.
Accenture India
Role: Senior Associate
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E-commerce Platform Lifecycle Management
Managed the full lifecycle of an in-house e-commerce platform, creating strategic roadmaps and driving process improvement.
JP Aggarwal & Co.
Role: Program Delivery
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